We understand that plans can change, and we will gladly assist you in making changes to your order date and time whenever possible. However, once we start making your special celebration cake, we are unable to cancel your order or make changes.
All changes and/or cancellations must be made before 3pm at least 3 days before your cake is due to be collected. For example, if you are due to collect a cake on a Thursday, you cannot cancel or change it after 3pm on Monday. There are no exceptions, and these rules apply even if cancellation is due to your celebration being impacted by COVID-19 lockdown or associated restrictions.
If your cake is a Custom Design Cake that needs to be ordered 7 days prior to collection, cancellations must be made by 3pm 7 days before your cake is due to be collected.
If your cake is a Custom Design Cake that needs to be ordered 14 days prior to collection, cancellations must be made by 3pm 14 days before your cake is due to be collected.
You may make a change or cancel an order in any of the following ways:
- By telephone or in person with the manager at the store through which the cake was ordered.
- By telephone or in person with the manager at the store at which the cake was due to be collected.
- By telephone to the Administration team at the Ferguson Plarre Bakehouses Head Office on (03) 9336 3200 (9am-5pm weekdays only)
It is important that any changes or cancellations are made before 3pm, as after this time, we cannot communicate your request to the celebration cake team. For this reason, if you change or cancel an order after 3pm, it will be considered to have been done on the following day, and may fall after the latest time to change or cancel an order.
If you do not reschedule or cancel an order before 3pm at least 3 days before your cake is due to be collected, then you are responsible for collecting the cake from the nominated store on the nominated date. If you do not collect your cake on the due date it will be disposed of after 48 hours, and no refunds will be available.