COVID CANCELLATIONS
Please note that any custom cake order placed prior to January 4th but cancelled from 12pm Tuesday 5th Jan will not receive a refund.
CELEBRATION CAKE CANCELLATION POLICY
We understand that plans can change, and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone prior to 3:00 pm – These must be made at least 14 days before your cake is due to be picked up.
All changes must be handled directly with the manager of the store or the Administrative team at the Bakehouse.
It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.
Orders that require delivery and cannot be delivered due to customer’s incorrect information will be taken back to the store that it was picked up from and stored until further notice from the customer.
If an order cannot be delivered due to customer error, it is the customers responsibility to arrange collection or rearrange delivery, at their own cost, directly with 13things.
Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.
RESCHEDULING AN ORDER
Due to the handmade nature of our products, if you need to postpone your cake for a later date, we require at least 48 hours notice.
However, if the cake is a custom made cake, we require at least 14 days notice to reschedule your order.
With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the cake.