Terms & Conditions

The Ferguson Plarre Bakehouses website www.fergusonplarre.com.au (“the site”) is owned and operated by Ferguson Plarre Bakehouses Pty Ltd (ACN 005 677 930)

By using, browsing and/or accessing the pages or services on the site, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. By providing us any information, you expressly consent to us using that information in accordance with our privacy policy. You acknowledge and agree that these terms and conditions limit Ferguson Plarre Bakehouses’ liability to you. You also agree not to use the site for any unlawful purposes. If you do not agree to these terms and conditions, please leave the site and do not use any of the services offered on the site.

Privacy Policy

Ferguson Plarre Bakehouses has a privacy policy that relates to the collection, storage and use of personal information. A copy of our Privacy Policy is available for reading or download at https://www.fergusonplarre.com.au/privacy or by clicking here.

Ferguson Plarre Bakehouses may also share your personal information with its licensees and franchisees to enable the provision of any services that you use on this site or to assist with the supply of any products that you order from Ferguson Plarre Bakehouses.

How does this site use cookies?

Ferguson Plarre Bakehouses uses cookies as you visit pages on the Ferguson Plarre Bakehouses site, to facilitate some functions. A cookie's main objective is to identify users and personalise their visit by customising web pages for them. They may be used to recognise your computer, so that you do not have to re enter the same information each time you access our sites. A web server gives a message to a web browser. The message is then stored by the browser in a text file.

Ferguson Plarre Bakehouse use Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone may opt out of these programs at any time by clicking here.

Product orders

Any order placed by you on the site is deemed to be an offer by you to purchase the products or services listed in that order for the prices specified on the site at the time that you place that order. You acknowledge that by placing your order, you agree to pay for the goods and/or services ordered. You also acknowledge that all orders are subject to our cancellation policy as published on the site and that you read and understood that policy before placing your order. Your order will not be deemed to have been accepted by us until we confirm your order. You must retain evidence of such confirmation.

Orders will be available for collection at the store and on the date specified in our order confirmation. You will not be able to change your nominated collection store after you have placed your order.

If you elect to have your order delivered, then we agree to make your order available for collection on your behalf by your delivery partner. We will not be responsible for any damage to or degradation of the products in your order after they have been collected for delivery to you. We will also not be responsible for any delays in delivery of your order to you.

You acknowledge that product prices may vary between stores and between online orders and in-store prices.

Coffee Loyalty Cards - Terms & Conditions

To accrue stamps on your Coffee Loyalty card, you must present your loyalty card in store. Coffee Loyalty cards are only available while stocks last. Loyalty points cannot be transferred to another card unless at the discretion of the store manager. Ferguson Plarre Bakehouses is not responsible for any lost Coffee Loyalty cards. Loyalty credits cannot be used as a part-payment. Loyalty credits cannot be redeemed for cash.

Sales Promotions - Terms & Conditions


Online promotions are available at the discretion of the store and are subject to change at any time. Online promotions are only available for orders through www.fergusonplarre.com.au and may not be a vailable in store.

Sweet Rewards Club

Promotions may be available from time to time to some or all members of the Sweet Rewards Club either by email or through the Sweet Rewards Club mobile app. These promotions may be general promotions available to all customers or to Sweet Rewards Club members or limited to specific members or categories of members.


In-Store promotions are available at the discretion of each individual store and may not be available online


All transactions are processed in Australian Dollars (AUD)

Liability Disclaimer

Every effort has been made to ensure the accuracy of the information contained on the Ferguson Plarre Bakehouses web site. Ferguson Plarre Bakehouses, however, does not make any warranties or representations as to the completeness or accuracy of any information on this website. Ferguson Plarre Bakehouses shall not be responsible or liable to any person or entity with respect to any inconvenience, misleading information or direct, indirect, special or consequential loss or damage however suffered, following reliance on any information contained on the site.

Changes and additions to the information contained on the Ferguson Plarre Bakehouses site are made frequently. Ferguson Plarre Bakehouses may make such changes and additions at any time.

We do not provide any warranties that our web site is undisrupted, error free or free from malicious software such as computer viruses.

Ferguson Plarre Bakehouses web pages may provide links and pointers to Internet sites controlled and maintained by others. These links and pointers are included solely for the convenience of users, and do not constitute an endorsement by Ferguson Plarre Bakehouses to the sites linked or referred to. The user takes sole responsibility for use of third party sites or software. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Intellectual Property Rights

The material contained on the Ferguson Plarre Bakehouses web site is protected by copyright. Material from the site is only permitted for personal and non commercial use and must not be copied, reproduced or modified without first obtaining our express consent. Ferguson Plarre Bakehouses does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

Ferguson Plarre Bakehouses is not responsible for checking the copyright of uploaded images. It is the responsibility of the individual uploading the image to ensure the Copyright Act 1968 or other applicable laws are abided by.


These terms are governed by the laws of the State of Victoria and the Commonwealth of Australia, and you agree to submit to the exclusive jurisdiction of the courts of the State of Victoria and the Commonwealth of Australia.

We may revise these terms and conditions from time to time at our absolute discretion by posting revised terms and conditions on the site. We do not warrant that the terms and conditions are the same as at any previous time that you have visited the site. You are responsible for ensuring that you are aware of the current terms and conditions each time that you use the site.

Contact Details

Head Office - 03 9336 3200

Email - customerservice@fergusonplarre.com.au

Mailing Address - 35 Harrick Road, Keilor Park, Victoria, 3042